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Because your privacy is important to us, Balboa Travel conducts business under the following privacy principles:
Principle 1 - Your Information is Secure
All of the information we compile about your travel arrangements
and personal information that we collect about you is considered
confidential. This information is protected by usernames and passwords.
Where you have been given access to information via our website, you
should keep your password and user name confidential. We have
implemented industry standard security mechanisms to protect this
information from loss, misuse and unauthorized access, disclosure,
alteration and destruction. Our security mechanisms also include
limited access, firewalls, complex passwords, intrusion detection
systems (IDS), use of non standard ports, and use of Virtual Private
Networks (VPN) and Secure Sockets Layer (SSL) encryption to protect
transmission of data. Our software and hardware are configured to
provide effective security.
Given the nature of the travel industry, some third parties whom
Balboa Travel does not control may have access to customer data that is
deemed necessary to complete the reservation and fulfillment of travel
services. The primary third parties accessing your information through
Balboa Travel are Amadeus North America, LLC and Sabre, Inc. Pursuant
to the agency's policies, Amadeus and Sabre will not sell or give the
personal information individuals provide through the use of any Amadeus
or Sabre product or service to any unaffiliated party other than those
involved in providing the requested transportation or service without
the individual's permission, except when required by law or when data
is requested by government or law enforcement authorities or in the
unlikely event of a sale of the business or transfer of assets.
Other third parties that access your information include but are
not limited to airlines, hotels, car rental agencies, cruise lines, and
tour operators. Balboa Travel also has links on its website to various
travel related entities. Balboa Travel cannot guarantee the privacy of
information you provide to those sites.
Balboa employees who have access to customer information have
signed confidentiality agreements for data made available to them
during their course of employment at Balboa Travel.
Principle 2 - Balboa Travel Limited Use of your Information
Balboa Travel will not divulge the statistical information we
compile for your company except for the express purpose of generating
reports which have been authorized by you or otherwise agreed to by you
in the normal course of our assisting you in managing your travel
spending, or unless acting under a good faith belief that such action
is necessary to: (1) conform to legal requirements or comply with legal
process; (2) protect and defend the rights or property of Balboa
Travel; (3) enforce our agreements with customers. We may also compile
statistics from IP addresses accessing our website. Balboa Travel will
not sell any customer specific information to any third party.
Principle 3 - Disclosure of Traveler Specific Data
Balboa Travel will not divulge to any third party, traveler
specific information unless in the ordinary course of conducting
business for the benefit of customers which may include confirming
reservations, upgrades, frequent flyer status or for purposes of
accommodating a change in travel plans.
Principle 4 - Data Collection Methods
The collection of travel data for reporting purposes and customer
billing is an industry standard, and many travel management companies
use this information to provide useful features for their customers
including web access to reporting and ability to modify traveler
profiles online. This data may also be provided to suppliers with your
consent to benchmark market share and revenue production for the sole
purpose of analyzing spending patterns in accordance with your
pre-existing or pending contracts.
Principle 5 - Personal Information
Before a traveler takes their first trip we will request specific
personal information to insure a high service level for each trip. Such
personal information may include but is not limited to home phone
numbers, credit card numbers, passport and visa information, birth
dates, frequent flyer information, hotel and car i.d. numbers, office
address and phone numbers. In addition we ask for email addresses and
fax numbers to facilitate delivery of travel information including
invoices, trip itineraries and trip specific updates.
When you submit comments and questions on our services via our
website, we also ask for your e-mail address. This is to allow us to
contact you with questions about your feedback.
In addition to the uses for the information you submit to us, we may use personally identifiable information about you to:
* Contact you when necessary for additional information necessary
to process or fulfill your travel request; determine if you are
satisfied with our service; inform you that an upgrade is available;
send travel warnings and updates; verify the status of a non-refundable
booking; inform you of the status of your trip.
* Send or contact you with information or special offers available from Balboa Travel
Balboa Travel takes steps to protect the confidentiality, privacy
and security of personal information that is communicated to us.
Like many companies that accept payment by credit card, Balboa
Travel may share customers' personal information with qualified third
parties in order to process your order.
Principle 6 - Access to Personal Information Stored by Balboa Travel
Customers have access to personal information about them that
Balboa Travel holds in a secure database. Through the web-based
Traveler Profile or other online booking tools that we offer, customers
can correct this information where it is inaccurate. Customers may also
correct this information through their account managers.
Balboa Travel may store information about customers in other databases for secondary purposes such as marketing.
Principle 7 - Ownership of Data
All data and personal information is the property of our customers,
as such, customers may request transfer of this data to them if they
are no longer contracting to use Balboa Travel services. Balboa Travel
may charge a reasonable fee to assist in such data transfers.
For More Information
If you have any questions or comments about this policy, our
services, or your experience with Balboa Travel, you may contact us at:
or write to us at:
Attn: Privacy Statement
5414 Oberlin Drive, Suite 300
San Diego, CA 92121